Frequently Asked Questions

1. Are you on Facebook?

Yes you can visit us on Facebook at facebook.com/waiterwheels be sure to like our page!

2. I advanced an order for a specific time example 11:45am. Will that mean its here exactly at that time?

All advanced order come in a hr before time due. We can not account for backed up resturants or traffic or other orders we may be currently working on.

3. I paid by credit card, why do I see an extra charge in my bank account for one order?

If you requested special or extra items when you ordered, they will be added to your bill and the charge shows up separately from the initial charge. final total given once food is purchased.

4. Should I tip my driver?

Your driver works for delivery fees and your gratitude. They make every effort to earn your consideration through professionalism in appearance and demeanor, attention to detail while facilitating your delivery and transporting your food with care. Your generosity is greatly appreciated.

5. How far do you deliver?

We deliver to most zip codes in the Mid-County, Bridge City and Orange areas. Try your zip code in the address bar.

6. What type of payments do you accept?

We accept Cash, Visa, Mastercard, Discover, American Express, and PayPal. Food items on the website are displayed showing Cash Prices.

7. How do I find out the delivery fee to my address?

From the main page of the website, enter your zip code, and complete address. Then as you select an item from a restaurant menu, the delivery fee will be calculated for that restaurant to your address. The delivery fee will vary based on your address and the restaurant that you choose.

Please make us aware of any food related allergies that could cause you to become ill before placing your order.

Please make sure to have a correct phone number when making an account. If we can not reach you for whatever reason regarding your account, your order will not be placed. This is to ensure that your order is accurate. We like to work smarter, not harder.

Please note when placing large cash orders that our drivers normally don't carry more than $20 on them so PLEASE make sure to have change. Thank you!

There is a Non Cash Fee associated with all Credit and Paypal orders. To avoid this Pay Cash.

Fee Break Down

• If your OVER 25 min from any Restaurant the fee Automatically goes to $12.99
• If you order from your own zip code delivery fees start at $5
• If you live in Bridge city and order from Mid- County the delivery fee goes up to $10.99
• If you live in Mid County and order from Beaumont the delivery fee goes up to $10.99
• If you live in Orange and order from Mid- County the delivery fee goes up to $12.99
• If you live in Mauriceville or Deweyville and order from Ornage or Bridge City the delivery fee goes up to $12.99
• If you live in Bridge city and order from Orange the fee is $6.99
• If you live in Orange and order from Bridge city the fee is $6.99
• Fees vary for all other zip codes in Orange county just ask
• If you live in Beaumont and order from 77713 fee will change based on distance.
• If you live in Vidor and order from Beaumont fee is 10.99
• If you live in Kountze and order from Silsbee the delivery fee goes up to $12.99
• If you live in Silsbee and order from Lumberton the delivery fee goes up to $11.99
• If you live in Kountze and order from Lumberton the delivery fee goes up to $12.99
• We reserve the right to deliver to reception or security areas for plants or office of employment.

WE ARE A FAMILY OWNED LOCALLY OWNED SERVICE THEREFORE WE CHARGE A TAX/SERVICE FEE WHICH IS DIFFERENT PER ZIP CODE PLUS $5 TO DELIVER TO MOST ZIP CODES. THIS HANDLES MOST OPPERATING COST. 5% CREDIT FEES ARE ADDED TO YOUR TOTAL IF PAYING BY CARD TO AVOID THIS PAY WITH CASH

WaiterWheels.com is a delivery service that delivers food prepared by restaurants. When engaging our services to request a delivery of food from these restaurants, you are hiring the services of a self-employed professional delivery driver. All trademarks are the property of their respective owners. All rights reserved. Prices shown are delivery prices, prices and availability of all items are subject to change.